HLS Processor II

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Location: Cincinnati, OH
Job ID/Req. Number: 406914
Category: Product Support
Full/Part Time: Full Time
Regular/Temporary: Regular


As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally.  We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

The incumbent completes a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions including but not limited to:

  • Preparing and completing disclosure packages
  • Completing appraisal requests
  • Flood reviews
  • Forwarding and monitoring receipt of title reviews
  • Complete verification of employment
  • Obtain homeowner’s insurance
  • Index documentation
  • Data enter loan information (if applicable)
  • Faxing and following up on documentation if needed
  • Adherence to regulatory and bank guidelines and department standards is required
  • Review submitted documentation to ensure compliance with bank requirements
  • Access websites as needed
  • Follow up on documentation issues with customers
  • Complete review within department standards
  • Able to process all mortgage or home equity products efficiently
  • Enter clear and concise comments, edit information, and document application
  • Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation
  • Basic knowledge of  secondary market/lending programs and guidelines with the ability to apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc)
  • Meet or exceed department productivity and quality standards within department turn-time standards



  • High School Graduate or Equivalent
  • Proficient in PC skills
  • 2-3 years work experience in either an office or retail environment processing loans
  • Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites
  • Experience in oral and written communication with internal and external customers


Hours and Work Schedule

Hours per Week:   40
Work Schedule:    Monday-Friday 8:00AM-5:00PM


Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity Employer – Minority/Women/Disabled/Veteran



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